How can we help?

Creating a JamSpot account

You can sign up in two ways:

• Email & password - enter your email and a password (at least 8 characters), then add your first name, last name, and city. We'll email you a 6-digit code to confirm your address.
• Google or Apple - tap Continue with Google or Continue with Apple (Apple is available on iPhone). We'll pull in what we can from your account; you'll just confirm a few details like your city.

Email sign-up, step by step:

1. On the welcome screen, tap Sign Up.
2. Enter your email and a password (8+ characters), then continue.
3. Add your first name, last name, and select your city.
4. Open your inbox and enter the 6-digit verification code.
5. You're in - the Explore feed opens automatically.

Logging in

Tap Login on the welcome screen and sign in with your email and password, or with Google/Apple. If your email hasn't been verified yet, we'll take you to the verification step first.

Completing your profile (social sign-in)

When you sign up with Google or Apple, we may still need a detail or two - most often your city. This short screen appears once and can't be skipped, but you can log out from it if needed. If your name came through from Google/Apple, we won't ask for it again.

Resetting your password

1. On the login screen, tap Forgot Password.
2. Enter your email and tap Send Code.
3. Enter the reset code we email you, then set a new password (8+ characters) and confirm it.
4. Log in with your new password.

How the Explore feed works

Explore is your personalized home for what's happening around you. It's built from rails - themed rows of events - that adapt to your city and the time of day. You'll see rails like:

• Happening Soon - events coming up, with the title shifting to match the moment (Tonight, This Weekend, Next 7 Days…).
• 🔥 Trending - events getting a lot of attention right now.
• ❤️ Most Loved - events people are saving the most.
• 📍 Nearby - events close to your location.
• ✨ Just Added - freshly posted events.
• More to Explore - a wider mix from your city.

You'll also find featured organizers to follow and category shortcuts (Music, Sports, Art, and more) that jump straight into a filtered search.

Setting your location

Your feed is tied to a city. Tap the location pill (bottom center of Explore) to:

• Search for a city and pick it, or
• Use Nearby to let JamSpot find events around your current location (we'll ask for location permission).

If there's nothing happening in your selected city yet, we'll offer to show nearby events or switch cities.

What the HOT badge means

A 🔥 HOT badge marks events that are picking up real momentum - a quick signal for "this is buzzing right now." HOT events also feed the Trending rail, so you'll naturally come across them while browsing.

JamSpot looks at how people are engaging with an event over a short, recent window - signals like:

• Views - how many people are opening the event,
• Favorites (saves) - how many people are saving it, and
• Shares and overall engagement - how actively people are interacting with it.

Events that show strong, recent engagement across these signals rise to HOT/Trending. There's nothing to buy or unlock - the best way to earn it is genuine interest: a clear, attractive event page (great cover image, complete details) shared with your audience so people view, save, and share it.

Searching and filtering events

Open the Search tab to find specific events:

1. Tap the search bar and type a keyword (band name, event title, etc.).
2. Narrow results with filters: Category (one or more), Date (a date range or quick date options), Time of day, and Location (your current city, or change it).
3. Results load as a scrollable grid - scroll to load more, and tap any event to open it.

Understanding an event page

An event page gives you everything you need to decide and show up:

• Photos - a cover image and gallery you can open full-screen.
• Title and a HOT badge if the event is trending.
• Organizer - name, logo, and a PRO badge if they're on the PRO plan. Tap to view their profile.
• Date & time - full dates, start/end times, and recurring schedules (e.g. Every Friday, 8:00–11:00 PM). Events with multiple showings list every upcoming date under See all dates - and if the organizer cancels a single date, it stays listed there crossed out, so you know it's off.
• Location - venue name and address; tap to open it in maps.
• Details - category and tags.
• Description - the full write-up (tap to expand long ones).
• Extras - downloadable files (like PDF flyers or programs) and sponsor logos when included.

Saving (favoriting) events

Tap the heart on any event card or event page to save it. Saved events live in the Favorites tab under Events, and the heart stays in sync everywhere. Tap again to remove.

Sharing an event

Tap Share on an event page to create a branded share card:

1. Choose a format - Story (tall, 9:16) or Post (square, 1:1).
2. Preview the card (event image, title, date, location, organizer).
3. Share as image to post or message it, or Share link to send a direct link to the event.

Viewing an organizer's profile

Tap an organizer's name or logo anywhere in the app to see their public profile: logo, name, type (e.g. Live Music Venue), location, a short bio, follower/event counts, and website and social links. You'll also see their next upcoming event (the soonest one), with a View all option to browse all of their upcoming events.

Following and why it's worth it

Tap Follow on any organizer profile or card. Following an organizer:

• Adds them to your Favorites → Organizers list, and
• Lets you get notified when they post new events (you control this in notification settings).

Tap Follow again to unfollow at any time.

Contacting an organizer

If the organizer added a contact email, a GET IN TOUCH button appears at the bottom of their profile. Tap it, write a subject and a message, then tap Send - it all happens inside JamSpot, with no mail app involved.

The organizer receives your message by email, along with your name and your account email address, so they can reply to you directly. Their own address is never shown to you.

To keep things fair, there's a daily limit on how many messages you can send - both in total and to any single organizer.

Types of notifications you might receive

• New events from organizers you follow
• Event reminders
• An event you're attending was rescheduled or cancelled - including when a single date of a recurring event is cancelled or put back on
• A team invitation (if someone adds you to their organization)

Tap any notification to jump straight to the relevant event or profile. Swipe to delete, and pull down to refresh.

Managing notification preferences

Go to Profile → Notification Preferences to turn each notification type on or off independently. Changes save automatically.

Editing your profile

Profile → Edit Profile lets you update your first/last name, birth date, city, and profile photo. Tap your avatar to take a new photo or pick one from your gallery. Tap Save Changes when you're done.

Reporting an event or an organizer

If something looks wrong, tap Report on an event page or organizer profile.

For an event, you can flag: scam or fraud, the event doesn't exist, illegal activity, hateful or sexual content, or spam/duplicate.

For an organizer, you can flag: impersonation, scam, hate or harassment, or spam/fake.

Pick a reason, add optional details, and submit. We review reports and take action where needed.

Individual vs. Organization

Any JamSpot user can start organizing. Choose the account type that fits:

• Individual - for solo creators (a musician, DJ, solo artist). No extra setup; we use your name and email automatically. You can only have one Individual page.
• Organization - for bands, venues, companies, or collectives. You'll provide a company/organization name, a category (e.g. Live Music Venue), and an optional contact email.

Creating your organizer account

1. From Profile, tap Start Organizing.
2. Choose Individual or Organization.
3. Individual: tap Get Started - your page is created instantly. Organization: enter your name, pick a category, optionally add a contact email, then tap Create Organization.
4. JamSpot switches you into organizing mode and opens your organizer home.

Switching between exploring and organizing

You keep one login for both roles. Switch any time:

• To organizing: from your personal Profile, tap Switch to Organizing.
• Back to exploring: from the Organizer Menu, tap Switch to Exploring.

A quick transition screen confirms the switch. If you manage more than one page, use Your Pages in the Organizer Menu to jump between them.

Editing your profile

Open the Organizer Menu, tap your organization card, then Edit. Depending on your account type you can set:

• Logo - tap the camera icon. JPG, PNG, or WebP, up to 3 MB.
• Name - editable for organizations. (For Individual pages, your name follows your personal profile and is changed there.)
• Organization type - for organizations (e.g. venue, band, collective).
• Contact email - where messages from interested attendees land. It's never shown publicly.
• Website - must start with http:// or https://.
• Default language - the primary language your content is written in.
• Description - a rich-text bio that can be written in multiple languages.
• Social links - Instagram, Facebook, X/Twitter, TikTok, YouTube.
• Address - for organizations: search for and enter your street, city, and country. (Unlike an event venue, the organization address has no venue-name field and no map step.)

Save Changes activates once you've made an edit.

Creating an event is a guided 5-step flow. You can move forward only once the current step is valid, and you can jump back to any unlocked step from the stepper at the top. Your progress auto-saves as a draft as you go.

Step 1 - Getting started

Set the foundations:

• Category (required) - what kind of event this is.
• Location (required) - start typing the venue or address in the search field and pick a suggestion (or enter it manually). On the confirmation step, a map shows the chosen spot - to fine-tune it, press and hold the marker and drag it to the exact location. You can also add a venue name (e.g. Rock Hall): when set, the venue name leads the event's location (shown with the city); if you leave it empty, the address is shown as-is. JamSpot auto-detects the time zone from this location and pre-fills it in Step 3.
• Default language (required) - the main language for your event's title and description.
• Tags (optional, up to 3) - help people discover your event (e.g. Outdoor, Free, Ticketed).

Step 2 - Event info & languages

Write what people will read, in your event's default language (the one you chose in Step 1):

• Title (required) - up to 100 characters.
• Description (optional) - up to 4,000 characters, with rich formatting (bold, italic, links, lists).
• Additional languages (optional) - tap Add Language to write the title and description in more languages so attendees see your event in their own language. Each language you add needs its own title; descriptions remain optional per language.
• Translate with AI - auto-translate everything into your other languages at once. Free plans include 10 AI translations a month; PRO raises this to up to 30 a day.

Step 3 - Schedule & attendance

Tell people when it happens:

• Time zone (required) - auto-filled from your location; you can override it.
• One-time - pick a start/end date and start/end times (15-minute increments; we show the duration).
• Recurring - pick a repeat pattern: Weekly on chosen days or Monthly on a set date or weekday - with a start date, start/end times, and a series end date - or Custom dates, where you hand-pick each date with its own start/end times (great for movie screenings or shows with different showtimes).

Step 4 - Media

Make it look great:

• Cover image (required) - your hero image. Recommended 1200×1200. JPEG, PNG, or WebP.
• Event photos (optional, up to 10) - a gallery.
• Promo files (optional, up to 5) - PDFs like flyers or programs.
• Sponsor logos (optional, up to 10) - partner/brand logos. Recommended 512×512.

Step 5 - Review & publish

A summary of every section with quick Edit links back to any step. Tap Preview to see your event exactly as attendees will, then Publish. New events appear in your Upcoming list right away.

JamSpot lets you publish one event that speaks to a multilingual audience. Here's the full model.

Default language vs. additional languages

• Every event has one default language, chosen in Step 1. You must provide a title in it; the description is optional.
• In Step 2 you can Add Language for as many additional languages as you like (English, Hungarian, Serbian). Each added language needs its own title; its description is optional.
• An attendee sees your event in their app language when you've provided it. If you haven't, JamSpot falls back automatically - first to English, then to your event's default language, then to any language you did provide - so no one ever sees a blank title.

Serbian: write it once, both scripts are covered

You do not need to enter Serbian twice. Type your Serbian title and description in either Cyrillic or Latin - JamSpot stores it and automatically presents it to attendees in whichever Serbian script they've chosen:

• Attendees set to Serbian Cyrillic see Cyrillic.
• Attendees set to Serbian Latin see Latin.

Both come from the single Serbian version you wrote. When you're editing the Serbian fields, the app shows a short note reminding you that both scripts will be available to everyone.

Translate with AI

Fill in all your other languages instantly:

1. Write your title and description in the default language.
2. Tap Translate with AI.
3. JamSpot translates your title and description into your event's other supported languages in one go, adding any languages you hadn't added yet.

Good to know:

• The Free plan includes 10 AI translations per month per organization (resets monthly).
• PRO raises this to up to 30 translations per day (resets daily). We'll warn you when you have 5 or fewer left.
• You translate from your default language, so write that one well first. The button re-enables whenever you change the default-language text, so you can re-translate after edits.
• AI output is a starting point - review it, especially names, dates written as words, and tone. You can edit any translated field by hand.

JamSpot protects your work in two ways:

• Auto-save - as you build a new event, each step is saved automatically. If you leave without saving, the temporary draft (and its uploaded media) is discarded.
• Save as draft - when you exit the create flow with unsaved details, choose Save Draft to keep it permanently and finish later.

To resume: tap Create Event from the menu - if you have saved drafts, you'll be offered to continue one or start fresh.

My Events: Upcoming and Past

The My Events tab lists your events in Upcoming and Past sub-tabs, each showing the cover, title, date/time, venue, and any status badge.

Actions on an event

Tap an event for actions (availability depends on its status and your permissions):

• View - see the public event page.
• Edit - reopen the create flow pre-filled; changes go live only when you Publish/Save.
• Manage dates - recurring events only: cancel a single date (or restore one you cancelled) without touching the rest of the series. People who saved the event get notified either way, and the cancelled date shows crossed out on the event page.
• Unpublish - move a live event back to draft so people can no longer find it. (You can re-publish later.)
• Cancel - for upcoming live events; cancels the event and notifies attendees.
• Delete - permanently removes the event and its media (used for past events).

What everyone gets (free)

Every organizer gets the full Analytics screen, filterable by Last 7 days / 30 days / 90 days / All time:

• Six core metrics - Total Views, Total Impressions (how often your events appeared in feeds/search), Followers, Total Favorites, Published / Drafts, and Unique Viewers.
• Views per event - your top events by views.
• Traffic sources - where views come from (feed, search, map, direct link).
• Device split - iOS vs Android.
• Viewer locations - where your audience is.
• Event performance - every event ranked by views and favorites.

Tap any metric card to learn what it means.

Advanced analytics (PRO) - per-event stats

With PRO you unlock a dedicated stats screen for each individual event. In My Events, tap an event and choose See stats to get:

• Views per day - a timeline of the event's views, so you can see what gave it a push.
• Views, unique viewers, and new favorites for the selected period.
• All-time views, impressions, and CTR - how often people who saw the event went on to open it.
• Traffic sources, device split, and viewer locations - scoped to that one event.

Upgrade and the stats screen opens right from the event's menu.

When you're in organizing mode, JamSpot keeps you posted on activity around your page. Manage these under Organizer Menu → Notifications (separate from your personal/attendee notification settings). Organizer notifications include:

• Your event became trending (🔥 HOT) - sent to you when one of your events starts trending.
• New follower - when someone follows your organization.
• Team invite accepted / declined - when someone responds to a team invitation you sent.

Each type can be toggled on or off independently.

Free vs. PRO

Free includes unlimited events, your organizer profile, the full organizer analytics screen, a team of up to 2 members besides you, and 10 AI translations a month.

PRO adds:

• A PRO badge on your profile
• Advanced analytics (per-event stats with a daily views timeline)
• A bigger team (up to 9 members besides you, instead of 2 on Free)
• More AI (up to 30 AI translations per day, instead of 10 a month on Free)
• Priority support
• Early access to new features

Getting PRO

PRO is a monthly or yearly subscription with no long-term commitment - the yearly plan gives you 2 months free compared to paying month by month. To upgrade, switch to your organizer side, open Organizer Menu → Subscription, tap Get Pro, pick monthly or yearly, and confirm the purchase with the App Store or Google Play. Only the organization owner can manage the subscription.

How billing works

JamSpot PRO is an in-app subscription purchased through the App Store (iOS) or Google Play (Android). The store charges the payment method on your Apple or Google account - JamSpot never sees or stores your card details. Prices vary by country, include VAT where applicable, and the exact amount is always shown by the store before you confirm.

Renewals

PRO renews automatically - monthly plans each month, yearly plans each year - until you cancel. The store sends a receipt for every charge, and you can review or turn off the upcoming renewal anytime in your App Store or Google Play subscription settings.

Switching between monthly and yearly

Open Organizer Menu → Subscription, tap Manage on the PRO card, and choose Switch to yearly (or Switch to monthly). The store applies the change - and any credit for time you've already paid for - according to its own rules.

Cancelling PRO

Open Organizer Menu → Subscription, tap Manage, then Cancel subscription - this takes you to your App Store or Google Play subscription settings, where the cancellation is completed. PRO stays active until the end of the period you've already paid for, then your page returns to the Free plan automatically.

Restoring purchases

New phone, or just reinstalled the app? Sign in, open Organizer Menu → Subscription and tap Restore purchases to re-sync an active subscription with the App Store or Google Play. Make sure the device is signed in to the same Apple or Google account you purchased with.

Refunds

Payments are processed by Apple and Google, so refund requests are handled by them under their own policies - through your App Store purchase history or Google Play order history. Not sure where to start? Write to us at [email protected] and we'll point you in the right direction.

Team members are available on both Individual and Organization pages, on every plan. Every page - Individual or Organization - has exactly one Owner. You can invite Admins, Editors, and Viewers on either. The one difference: on an Organization page, ownership can move via Transfer Ownership (see below); an Individual page's ownership is tied to your own account and can never be transferred.

Roles

Each member has a role:

• Owner - full control: billing, settings, granting the Admin role, and deleting the organization. Every page has exactly one.
• Admin - manage events, team members, settings, and billing.
• Editor - create and manage events.
• Viewer - read-only.

Inviting and managing

1. Go to Organizer Menu → Team Members.
2. Tap Invite Member, enter their email, and choose a role.
3. They receive an email invite; it shows as Pending until accepted.

You can change a member's role, remove members, or cancel pending invites. A page supports the owner plus up to 2 members on the Free plan, or up to 9 members with PRO - pending invites count toward that limit.

Settings

The Settings screen holds organization-level actions, including Delete Organization.

Deleting an organization

This permanently removes the organization and all its events, media, analytics, followers, and team access. It can't be undone. Only the owner can delete an organization. The flow has safeguards:

1. Warning & summary - see exactly what will be deleted (events, members, followers).
2. Re-authenticate - confirm your identity with your password or Google/Apple.
3. Final confirmation - tick the acknowledgment box (and optionally tell us why), then Delete Forever.

Contacting support

Every organizer can message us from the app, on any plan. Open Organizer Menu → Contact support, enter a subject and message and tap Send; our team follows up by email.

Priority support (PRO)

PRO organizers get the same form under Organizer Menu → Priority Support, and their messages move to the front of the queue - so you hear back from us faster.

Sharing feedback and feature requests

Have an idea for JamSpot, or something you'd change? Open Share feedback (in the Profile menu for attendees, or the Organizer Menu for organizers), pick what kind of feedback it is - feature request, improvement, general feedback, or praise - and send it off. It goes straight to the team building the app. We read every message, though unlike support we can't reply to each one individually - if you need help with something, use Contact support instead.

Other ways to get answers

This Help Center covers most questions, and you can always reach the team from the Contact support link at the bottom of this page.

JamSpot is available in multiple languages, including English, Hungarian, and Serbian (both Cyrillic and Latin scripts). Change it under Profile → Language (or Organizer Menu → Language). The app updates immediately and remembers your choice.

What language event content appears in

Beyond the app's own buttons and menus, organizers can write each event's title and description in several languages. When you open an event, JamSpot shows it in your selected language when the organizer provided it. If they didn't, it falls back gracefully - first to English, then to the event's own default language, then to any language that's available - so you'll always see readable content rather than a blank.

Serbian Cyrillic and Latin

You don't need to worry about which script an organizer typed in. Any Serbian event content is available in both Cyrillic and Latin automatically: if your language is set to Serbian Cyrillic you'll see Cyrillic, and if it's Serbian Latin you'll see Latin - from the same event.

Under About → Data & Privacy you can control:

• Crash reporting - help us fix problems by sharing crash logs.
• Usage analytics - share anonymous usage data to improve the app.

Both are toggles and save automatically. You'll also find links to our Terms of Service and Privacy Policy.

Profile → Login & Security lets you change your password (current password, then a new one of 8+ characters). If you signed in with Google or Apple, you don't have a JamSpot password - manage sign-in through that provider instead.

Login & Security → Delete Account permanently removes your account and data. The flow shows what will be deleted (your events, organizations, favorites) and walks you through:

1. Review - including transferring ownership (to an admin) of any organizations where you're the owner.
2. Re-authenticate - confirm it's really you.
3. Confirm - final summary, then delete.

This can't be undone.

Yes - discovering events and organizing events are both free. Organizers can optionally upgrade to PRO for advanced tools.

€11.99 a month, or €114.99 a year - the yearly plan works out to 2 months free. Exact prices vary by country and store; see the pricing page or the Subscription screen in the app for yours.

Open Organizer Menu → Subscription, tap Manage, then Cancel subscription. You'll finish in the App Store or Google Play; PRO stays active until the end of the paid period, and nothing you created is deleted.

Yes. Events are only available after you log in, so you'll need a JamSpot account to browse them. Signing in also lets us personalize your feed, save your favorites, and send reminders. Creating an account is free and takes a minute.

Those accounts don't use a JamSpot password. Manage sign-in through Google or Apple.

It marks events getting strong attention and engagement right now.

There may not be any yet. Try Nearby or switch to a larger nearby city from the location pill.

From your Profile, tap Start Organizing and choose Individual or Organization.

Individual is for solo creators (instant setup, one per person; its name follows your account, and ownership can never be transferred). Organization is for venues, bands, and companies, with its own name and category, and ownership can be transferred to an Admin. Both support the same team roles (Admin, Editor, Viewer) - every page has exactly one Owner either way.

Yes - open it from My Events, tap Edit, make changes, and publish again.

No. Write Serbian once in either script - attendees automatically see it in whichever Serbian script they've chosen.

Their own app language if you provided it; otherwise it falls back to English, then your event's default language, then any language you did provide.

Every organization gets 10 free AI translations per month on the Free plan. PRO raises this to up to 30 translations per day.

Unpublish hides it and turns it back into a draft you can re-publish. Cancel ends the event and notifies attendees. Both can remove the event from discovery.

A page (Individual or Organization) supports the owner plus up to 2 members on the Free plan, or up to 9 members with PRO.

See Deleting your account and Organization settings & deletion above. Both are permanent and have confirmation safeguards.